As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 10 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Digisound.

Giving her a pair of Unitron hearing aids has brought the joy of hearing back to life for my daughter. It is so good to see her now able to hear so much noise of the world and no longer living in her own quietness. Ever since she started to wear the Unitron BTE hearing aids, everything change for the better and the most significant change is that she no longer left out of conversation with the family members and her friends. It has been seven years since Elizabeth having her hearing aids provided by 20dB Digisound and we are very happy and satisfied with the audiologist and the team who have always provided excellent service and follow-up care.

I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI BLU, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.

Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart control, adjusting the volume becomes easy. Now, I don’t go outside without wearing it. It has become part of my life. Today, I can have a normal conversation with anyone anywhere. Thank you 20dB Digisound, I have my quality life back.

I first discovered mild-moderate hearing loss 15 years ago in June 2007 at SGH when the ENT specialist sent me to the hospital audiologist for testing. Since then, I have been to 5 private hearing centres and each audiometrician confirmed the diagnosis. At the 5th private centre, 20dB Digisound, I had the good fortune to meet the audiometrician there. He were exactly the ones that I had been looking for! Professional, pleasant, knowledgeable, calm, patient and friendly, he spent much time explaining my options and allowing me a generous take-home trial of a week without demanding a deposit. The demo set I took home was from the Phonak Premium range. The other centres had either demanded a deposit with a much shorter trial period, using aids from lower price ranges, or disallowed aids to be taken home.

Although I didn't buy the aids immediately due to the high price and was thinking of using my CHAS blue card to purchase at a public hospital, when I returned to 20dB Digisound in Feb 2022 (7 months later), they welcomed me back. I bought the Premium Phonak range from 20dB Digisound, as by then, I had felt settled in my choice of aids and audiometrician. I was comfortable that I would receive the best possible After-Care sales service from the professionals from 20dB Digisound. 

Buying aids is easy; having a person that I am comfortable with for After-sales care is vital for the long haul. I went with 20dB Digisound as I was able to place my faith and trust in them then and will continue to do so. Absolutely no regrets !!!

20dB Digisound embodies professionalism and empathy — the best hearing care centre ever!. Am so glad that 20dB Digisound has accompanied me in my Hearing Aids journey!